NOTICE: we're currently experiencing some delays, please read below.
Here at Planks, we believe in transparency and honesty - that includes when we’ve messed up. It’s possible that your recent order has been delayed due to a temporary distribution backlog, but rest assured our team are working hard to process orders and we will continue to provide you with all the support you need to keep track of your package as it is moves along.
What’s next? You’ll receive an email confirmation as soon as your package is on its way! If you require any further information, the quickest way to contact our customer support is to our email email@example.com should you have any questions or concerns.
We apologise for the delay and want you to know we really appreciate your support and thank you for your patience as we ask you to hang tight a little longer.
We always endeavour to dispatch items within 24 hours of the order being placed. On working days, we aim to dispatch items that are ordered before 12pm on the same day, otherwise they will be processed on the following working day. Please note that we do not consider weekends and public holidays as a working day.
In times of high order volume, such as in the winter season, packing and dispatch may take longer.
Shipping rates will be shown during the checkout process - these are as follows:
- Royal Mail Tracked Delivery (3-5 working days) - £4.95 - Free on orders over £100
- DPD 48 Hour Tracked Delivery - £6.95
- DHL Express International Delivery (2-11 working days) - $60AUD - Free on orders over $150AUD
- DHL Express International Delivery (2-11 working days) - $60NZD - Free on orders over $150NZD
- DHL Express International Delivery (2-11 working days) - $30USD - Free on orders over $300USD
- DHL Express International Delivery (2-11 working days) - $40CAD - Free on orders over $400CAD
EUROPE (MAINLAND ONLY) - all European orders must be placed on https://eu.planksclothing.com/
- DHL Express Tracked Delivery (5-7 working days) - €15.00 - Free on orders over €150
*Shipping charges in non-EUR currency countries may differ slightly from these rates due to exchange rates.
**We are currently experiencing issues shipping to certain destinations. Please see checkout for available delivery locations**
IMPORTANT - We do not ship to PO Boxes.
How long will it take my order to arrive?
We will always endeavour to dispatch items within 24 hours of placing the order. However, in times of high order volume, packing and dispatch will take longer. Shipping rates will be shown during the checkout process. Please note that we do not consider weekends and public holidays as a working day. Any orders made after 12.00pm (GMT) on a Friday will be shipped on the following Monday. If the order is made after 12.00pm the day before a bank holiday, it will be shipped the next working day.
How do I track my order?
Once your order is dispatched, you will receive a shipping confirmation email with your parcel's tracking number and a link to track your order. UK customers can find tracking information by logging into their account.
If you do not receive any tracking information, please get in touch and a member of the Planks team can help locate it for you.
Planks Clothing cannot be held responsible for courier delays.
Do I have to pay customs, duties or tariffs?
No, there are no extra costs to deliver your order, other than what you pay at checkout. You will be charged the defined shipping costs and we will cover any additional customs or import duties on your order.
Please email: firstname.lastname@example.org
We will endeavour to respond within 24 hours but during busy periods (& times of deep powder!) it may take up to 72 hours.