Shipping & Handling

Shipping rates +

***Christmas Shipping Dates 2018***

Please note delivery delays may occur over Christmas, due to being high demands in shipping and courier closure dates.

UK Royal Mail 2nd Class – Please order before Monday 17th of December to get your order before Christmas.

UK DPD local Next day - Please order before Thursday 20th of December to get your order before Christmas.

EU – Please order before Tuesday 18th of December to get your order before Christmas.

UK Next day will not be available from 21st December until Wednesday 2nd January.

Christmas Extended Refund and Exchange dates

Any order bought on the 1st December can be returned up until 25th January, please email customerservices@planksclothing.com if you have been bought a gift and do not have a receipt and we will do our best to try trace your order.

 

UK

  • Royal Mail Standard Delivery (3-5 working days) - £2.95
  • Royal Mail Standard Delivery (3-5 working days) - Free on orders over £50
  • DPD Next Day Tracked Delivery (order before 11am) - £6.95
  • DPD Saturday Tracked Delivery (order before 11am) - £9.95

EUROPE

  • DPD Tracked Delivery DPD Tracked (2-3 working days) - €9,95
  • DPD Tracked Delivery DPD Tracked (2-3 working days) - Free on orders over €60
  • Royal Mail Standard Delivery 5-7 working days - €4,95

SWISS AND NORWAY

  • DPD Tracked Delivery DPD Tracked 3-4 days Free on orders over €60
  • DPD Tracked Delivery DPD Tracked 3-4 days - €12,99

NORTH AMERICA*

Canada, United States

  • DPD Tracked Delivery DPD Tracked ( 5-7 days ) - €24,99

Japan*

  • DPD Tracked Delivery DPD (Tracked 5-7 days) - €24,99

ROW*

Rest of world

  • DPD Tracked Delivery DPD Tracked (5-7 days) - €24,95

* Shipments outside of Europe may be subject to tariffs, duties, value-added tax (VAT), etc. Please see 'Do I have to pay customs, duties or tariffs?'

How long will it take my order to arrive? +

***Christmas Shipping Dates 2018***

Please note delivery delays may occur over Christmas, due to being high demands in shipping and courier closure dates.

UK Royal Mail 2nd Class – Please order before Monday 17th of December to get your order before Christmas.

UK DPD local Next day - Please order before Thursday 20th of December to get your order before Christmas.

EU – Please order before Tuesday 18th of December to get your order before Christmas.

UK Next day will not be available from 21st December until Wednesday 2nd January.

Christmas Extended Refund and Exchange dates

Any order bought on the 1st December can be returned up until 25th January, please email customerservices@planksclothing.com if you have been bought a gift and do not have a receipt and we will do our best to try trace your order.

 

We will always endeavour to dispatch items within 24 hours of placing the order. However, in times of high order volume, packing and dispatch will take longer. Shipping rates will be shown during the checkout process. Please note that we do not consider weekends and UK bank holidays as a working day. Any orders made after 12.00pm (GMT) on a Friday will be shipped on the following Monday. If the order is made after 12.00pm the day before a bank holiday, it will be shipped the next working day.

Track your order

When your order was shipped you will have received a dispatch confirmation email with your tracking number and a link to track your order if this is possible with the shipping option that you have chosen. You can also find your tracking number by logging into your account.

Planks Clothing cannot be held responsible for courier delays.

ORDERS FOR UK:

Order before 12 pm (local time) to receive your order within 1 working day. Orders made after 12 pm will take an additional working day (working days excludes: Weekend & Bank Holidays).

DPD Local - track your order here. (Once shipped, UK DPD Local deliveries typically arrive the next working day.)
Royal Mail - cannot be tracked. (Please allow up to 5 working days from shipping date for the order to arrive - free on orders over £50.)


ORDERS FOR EUROPE:
DPD Local - track your order here. (Please allow 2-3 working days from shipping date for the order to arrive - free on orders over €60.)


ORDERS FOR REST OF WORLD:

DPD Local track your order here. (Please allow 7 working days from shipping date for the order to arrive.)

Do I have to pay customs, duties or tariffs? +

Shipments outside of Europe may be subject to tariffs, duties, value-added tax (VAT), etc.

  • These costs are your responsibility
  • These costs are not included in shipping charges
  • The shipping company (UPS), will charge customs fees
  • Contact your local customs office for more information.

Be aware that if you refuse a package that has been received by customs because you will not pay the tariffs or taxes, we will refund you the cost of the product after charging you for the shipping and additional fees required to return the package to us.

If you have any suggestions or comments regarding Planks Clothing please contact us.
www.planksclothing.com
is the official website of Planks Clothing Ltd.

Other enquiries +

Please email: customerservices@planksclothing.com

We will endeavour to respond within 24 hours but during busy periods (& times of deep powder!) it may take up to 72 hours.