Terms & Conditions

Making A Purchase +

Just browse the website, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Back Orders +

We will make every effort to keep online stock levels up to date and will update the site approximately every 30 mins. In the event of errors a full refund is always offered and you will have the choice to wait for the item to come back into stock. Please e-mail us at customerservices@planksclothing.com if you have any queries prior to ordering.

Security +

Credit Card Security Payment is taken using the WorldPay secure server or Paypal. We never see your card details as the page is provided by our 3rd Party banking provider.
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are not held in clear text on any web site.

Warranty +

All Outerwear and Tech Apparel products carry a 1 year manufacturers warranty, this warranty covers material defects and manufacturing defects. Errors and omissions excepted. This Planks warranty does not include Layering, Lifestyle/Streetwear or Headwear. This warranty can only be covered if the original purchase receipt can be shown. 

  • This warranty does not cover normal wear and tear on the product.
  • This warranty does not cover you falling on a rail, snagging your clothing on a tree branch, slicing your pant leg with your ski edge, etc…
  • This warranty does not cover any defect resulting from improper washing, drying, and/or detergents. When in doubt, ask your Mum.
  • This warranty does not cover your pants dragging through the parking lot, lodge, etc… causing your pants to wear and tear. Stone grinding is not good for any outerwear

If you purchased your Planks product through one of our online retail partners or snow sport specialty retailers, we ask that you first contact them for any warranty claims procedures they might have. If you purchased your Planks product direct from us online, we can verify that your purchase was through our webstore.

Reaching us +

For all general enquiries, orders and warranty issues please contact:

For all wholesale enquiries please contact:

For all sponsorship enquiries please contact:

For all other enquiries please contact:

Please email us as much information as you can and our Customer Service Team will aim to respond to your email within 48 hours of receipt. 

Please note our customer service team hours are Monday to Friday 9:00–17:00 GMT. We are closed on UK Public Holidays.

Planks Clothing's liability +

The planksclothing.com Site is provided by Planks Clothing Ltd without any warranties or guarantees. You must bear the risks associated with the use of the Internet. The planksclothing.com Site provides content from other Internet sites or resources and while Planks Clothing Ltd tries to ensure that material included on the planksclothing.com Site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Planks Clothing Ltd will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the planksclothing.com Site. If Planks Clothing Ltd is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.

Planks Clothing Ltd cannot warrant that the Planksclothing.com Site and any associated services will be uninterrupted or error free, that any defects will be corrected, or that planksclothing.com Site or the server that makes it available are free of viruses or other harmful components. Planks Clothing Ltd does not warrant the materials in the planksclothing.com Site in terms of the correctness, accuracy, functionality or otherwise.

In particular, we disclaim all liabilities in connection with the following:

- incompatibility of the planksclothing.com Site with any of your equipment, software or telecommunications links
- technical problems including errors or interruptions of the planksclothing.com Site
- unsuitability, unreliability or inaccuracy of the planksclothing.com Site
- inadequacy of the planksclothing.com site to meet your requirements

To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the planksclothing.com Site.

Nothing in this paragraph applies to Planks Clothing Ltd's liability in respect of products sold through the Online Store.

Nothing in these Terms and Conditions shall exclude Planks Clothing Ltd's liability for personal injury or death caused by its negligence.

Privacy Policy +

www.planksclothing.com do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.
By accepting our terms and conditions you are agreeing to receive occasional marketing material by email but you can have your name removed from our list by simply clicking on "click to unsubscribe" the link within every email.
We do not store credit card details nor do we share customer details with any 3rd parties.